Operation Specialist (NOC 11202)

Just Order Enterprises Corp. DBA Fantuan Delivery

The Company Info: Fantuan Delivery is a food delivery service that provides a platform for customers to order food from local restaurants. They offer delivery services for a variety of cuisines and dishes, allowing customers to enjoy a meal from their favourite restaurant without leaving the comfort of their homes. The company operates in multiple cities and is focused on providing a convenient and seamless food delivery experience for customers. To use Fantuan Delivery, customers can simply place an order through their website or mobile app and have their food delivered to their door.


The Job Info: Fantuan Delivery is seeking an experienced Operation Specialist to join our team at a fast-growing food delivery company.


Job duties:

·         Examine the content for promotion, creating customized marketing and advertising strategies that match the platform’s offerings.

·         Provide informed guidance on marketing, advertising and promotional activities.

·         Create plans and corresponding content for marketing campaigns and oversee the execution.

·         Evaluate the outcomes of promotional efforts and prepare reports to support data-driven decision-making.

·         Monitor social media accounts, summarize market trends, and attend to customer feedback.

·         Convey policies and updates to restaurants, customers, and employees.

·         Communicate company initiatives, policies, and news internally to foster a cohesive and informed team.

·         Analyze statistical data to improve the efficiency of the delivery team and user experience.

·         Assess shifts in the food delivery industry, including changes in customer preferences and emerging technologies or competitors.

·         Adopt approaches to engage with local communities, including participating in local events, supporting local causes, and communicating these activities to enhance the platform’s connection with its user base.

·         Facilitate the preparation of promotional content such as brochures, newsletters, and social-media posts, ensuring consistency with the brand’s messaging and visual identity.

·         Oversee the recruitment, management, training, and performance appraisal of the delivery team.

·         Deal with unexpected situations during daily operations.



·         A bachelor’s degree or college diploma in marketing, business administration, communications, public relations, or a related field is preferred.

·         2+ years of prior experience in marketing, operations, or a related field are required.

·         Strong analytical and problem-solving skills, excellent communication and collaboration skills

·         Familiarity with digital marketing techniques, social media platforms, and online advertising channels

·         Solid understanding of the food delivery industry and knowledge of market trends, consumer preferences, and competitive strategies

·         Ability to adapt to changes in customer demand, operational challenges, and market conditions


Working hours: 30 – 40 hours per week

Salary: $32 CAD per hour


How to Apply:

Please submit your resume and a cover letter to chloezhao@fantuan.ca. We look forward to hearing from you; however, only qualified candidates will be contacted.

To apply for this job email your details to chloezhao@fantuan.ca.