Customer Service Supervisor (6314)

Fantuan Technology Ltd. (Fantuan) in Burnaby BC is looking for a responsible Customer Service Supervisor.

Fantuan Technology Ltd. is an Asian e-commerce platform mainly targeting metropolitan cities in North Amercia. Currently, Fantuan offers user-generated reviews, delivery service and group coupon deals provided by local merchants or service providers through its mobile app. Its content covers restaurants, beauty & fitness, health, entertainment, home and local service.

 

Requirements:

1. At least a college diploma is required
2. Over 2 year experience in customer service supervision or management is required
3. Excellent communication skills
4. Strong analytical skills with the ability to problem-solve, collect, organize, analyze with attention to detail and accuracy

Wage:                                   C$30.00 per hour

Working Hours:                  40 hours working / week

Vacation Pay:                       4% of gross salary

Terms of Employment:      Full-time, Permanent

Work Location:                    300 – 9200 Glenlyon Parkway, Burnaby BC V5J 5J8

Language:                             English

 

Job Duties:

·         Supervise and monitor daily activities of customer service operation, set up work schedules for department staff

·         Assist in establishing the policy and standardized process for customer service department

·         Coordinate with delivery and operations teams in improving client relationships and providing accurate and timely responses pre-sales service and post-sales follow-ups

·         Collect and analyze customers’ feedback and complaints to provide recommendations to improve the quality of our customer service.

·         Responsible for recruiting new staff; provide coach and training for staff on specific topics to resolve customer issues; review and enhance their understanding and performance

·         Regularly conduct department’s performance reviews and reports to leader

·         Ensure the smooth operation of department’s systems and equipment; arrange for maintenance and repair work as needed

·         Resolve emergency situation; investigate and solve customers’ urgent inquires and complaints

·         Conduct the duties of customer service as needed

 

 

Please send your resume via email at flora@fantuan.ca

 

Fantuan Technology Ltd.

300 – 9200 Glenlyon PKY, Burnaby BC V5J 5J8