
Fantuan Technology Ltd.
Fantuan Technology Ltd. (Fantuan) in Burnaby BC is looking for a responsible Customer Service Supervisor.
Fantuan Technology Ltd. is an Asian e-commerce platform mainly targeting metropolitan cities in North Amercia. Currently, Fantuan offers user-generated reviews, delivery service and group coupon deals provided by local merchants or service providers through its mobile app. Its content covers restaurants, beauty & fitness, health, entertainment, home and local service.
Requirements:
- At least a college diploma is required
- Over 2 year experience in customer service supervision or management is required
- Excellent communication skills
- Strong analytical skills with the ability to problem-solve, collect, organize, analyze with attention to detail and accuracy
Wage: C$30.00 per hour
Working Hours: 40 hours working / week
Vacation Pay: 4% of gross salary
Terms of Employment: Full-time, Permanent
Work Location: 300 – 9200 Glenlyon Parkway, Burnaby BC V5J 5J8
Language: English
Job Duties:
· Supervise and monitor daily activities of customer service operation, set up work schedules for department staff
· Assist in establishing the policy and standardized process for customer service department
· Coordinate with delivery and operations teams in improving client relationships and providing accurate and timely responses pre-sales service and post-sales follow-ups
· Collect and analyze customers’ feedback and complaints to provide recommendations to improve the quality of our customer service.
· Responsible for recruiting new staff; provide coach and training for staff on specific topics to resolve customer issues; review and enhance their understanding and performance
· Regularly conduct department’s performance reviews and reports to leader
· Ensure the smooth operation of department’s systems and equipment; arrange for maintenance and repair work as needed
· Resolve emergency situation; investigate and solve customers’ urgent inquires and complaints
· Conduct the duties of customer service as needed
Please send your resume via email at flora@fantuan.ca
Fantuan Technology Ltd.
300 – 9200 Glenlyon PKY, Burnaby BC V5J 5J8
To apply for this job email your details to flora@fantuan.ca.